We’ve compiled this comprehensive guide to answer your most frequently asked questions about our platform, products, and services.
If you can’t find the information you need here, please don’t hesitate to contact our support team.
We’re always happy to help!
MTGetsy.com is a marketplace where you can buy or sell your custom creations and accessories themed around MTG.
From deck boxes, to personalised playmat, cards, deck lists, apparel etc…
Browse through our selection of shops, each offering unique creations around the MTG theme. When you find a item you like, simply add it to your cart and proceed to checkout. You will be able to communicate directly with your seller for maximum transparency.
We offer a convenient flat-rate shipping policy. No matter how many shops you purchase from, your entire order will be combined into a single shipment, ensuring you only pay one shipping fee. Domestic shipping is $5 USD, and international shipping is $25 USD. You’ll receive a tracking number via email once your order ships, allowing you to monitor its progress
Shipping times vary depending on your location.
Domestic shipping within the USA typically takes 2-5 business days. International shipping can take 7-15 business days, plus potential customs clearance time, which can vary depending on the destination country.
All orders are shipped with USPS and a tracking number, which you’ll receive via email upon shipment. You can also track your order and view its status anytime through the “My Orders” tab on your dashboard.
To ensure the highest quality and efficiency, we cannot accept cancellations once your order has begun production. However, if you use the contact form, you will be prompted the option to cancel your order, for as long as it status is “processing”.
Orders are usually ready overnight. So make sure to cancel your order before midnight (-7 GMT).
Please remember that the transaction fee from cancelling is kept, as, it is not refunded to us.
If you’re not satisfied with your order, please provide the seller with as much details and pictures as necessary.
Unfortunately it is not possible to update your order at the moment.
We’re not able to merger orders together. If you really wish you to merge your orders you might want to cancel your orders and place them again.
